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Automatic Cleanup

ePay automatically deactivates resources that have been inactive for a long time.

Stored Payment Methods (Saved cards)​

Payment methods are automatically cleaned up when the following is true:

  • The payment method is stored in the customer's payment methods list, which is usable in CIT transactions.
  • The last attempt from the customer to use this payment method was more than 3 years ago.

When this happens, the payment method is deleted, which means that it will no longer be shown to the customer as a saved payment method.

Subscriptions​

Subscriptions are automatically cleaned up when the following is true:

  • The subscription is in the ACTIVE state.
  • The last attempt to make a transaction on the subscription was more than 2 years ago.

When this happens, the subscription is marked as disabled and any related billing agreements are stopped.

⚠️ Note: Even if the subscription interval is set to a value greater than 2 years, the subscription will still be cleaned up after inactivity for more than 2 years anyway. According to Visa and Mastercard, subscriptions must have a transaction at least once every year.

Summary​

  • Visible payment methods are deleted after more than 3 years without any payment attempt.
  • Active subscriptions are marked DISABLED after more than 2 years without any transaction.
    • When cleanup disables a subscription, related billing agreements are also stopped.